I have a HP Photosmart C All-In-One. I can scan ok, but can’t figure out how to create document for a multi-page scanned document. Also, – scanning documents, or printing photos from a memory card. You can access If you do not see the HP Photosmart Software Help contents book at the top of. Hi everyone, My scan-printer, HP Photosmart C All-in-One Printer, stoped working properly, after my security solution blocked 2 exec HP files –

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As s s s s today, there are no drivers for printing or scanning utilities on the HP website.

I was able to get to get the printer to prit,butttttnosaninfunctions work with the push button on the machine. Also, since i lost the original CD tp came with it, I can not get the scanning utilities to work. I’m not sure the CD would even work with Windows csan Anyway, will HP be doing a Windows 10 upgrade for this printer to include the scanning functions?

Welcome to the HP Support Forums!

I would like to assist you with this today. I am happy to tell you that the Full Feature Software and Drivers are available for your printer! The drivers just haven’t been added under the Windows 10 dropdown on our svan yet.

However, I will link you to the driver package to install your printer. Please scna the steps below. If you’re using a USB Cable connection between your printer and computer please disconnect that cable now. We will want a clean slate to install your printer with on the Windows 10 computer.

Therefore, I am going to have you ensure no trace of your HP Photosmart is currently showing installed on your computer. Click on your Start button.

Just type Programs and Features. If a search doesn’t automatically start, you may need to type Programs and Features in the ‘Ask me Anything’ box. Click Programs and Features to launch the window. In Programs and Features, a list of programs installed on your computer will populate. Please scroll down the list and look for your HP Photosmart.

Please follow any onscreen prompts to complete the uninstall. Next, click on your Start menu again.

The install process of C AiO photosmart scan-printer can – HP Support Community –

This time type Devices. Click Devices and Printers to launch the window. If you see if please right click on it and choose ‘ Tl ‘ or ‘ Delete ‘. Once your HP Photosmart is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it.


Click Print Server Properties at the top. Click on the Drivers tab. If listed, please click on it and choose Remove. Select Remove Driver Only.

HP Customer Support – Software and Driver Downloads

Close Devices and Printers. Please proceed to the next step. Once the install is complete please test printing and scanning. Please respond to this post with the result of your install. The scanner works fine.

HP Photosmart C4280 All-in-One Printer User Guides

I realize this is an older device, but it’s in good condition and I’m loathe to throw it out. The printer shows up as an “other device” in device manager, but no amount of trying to update the tto works. I have uninstalled and reinstalled all the HP software to no avail.

When I look at the devices in Win 10, the printer shows with “driver unavailable. HP doesn’t provide just the driver, so I can’t play with that.

Either way, a port wasn’t an issue under 8. The driver is not recognized. I can then print with that one, and scan with the A kludge to say the least. However, you are able to scan.

Because of this we know that there is sufficient two-way communication between your printer and computer.

This also proves c44280 your printer is installing properly. It is very odd that the specific Photosmart print driver is not being accepted. Because your computer fails to ‘allow’ you to update the driver via the Device Manager, the only quick solution I can currently provide would be to utilise an alternate driver with the machine. However, the method in which we use that alternate driver may be different then the way you did.

Can you please take a look at the steps below. For troubleshooting purposes and to avoid additional driver conflicts it is crucial that we have a clean slate to work with. Therefore, I will be having you remove every trace of your printer on your computer prior to performing the fix.

Click Run to launch the Run dialogue box.

HP Photosmart C All-in-One Printer User Guides | HP® Customer Support

Everything in this folder will now highlight. Select the ‘ delete ‘ button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to ‘ skip ‘ that item. Click on your Start menu. Open Devices and Printers. Right click on the HP Photosmart C printer. Left click on Printer Properties. The ‘ Add Printer Driver Wizard ‘ box will now open.


You will now be brought back to the Printer Properties window. Rename your printer back to the HP Photosmart C On the right, select the Print Quality dropdown and change this to ‘ Fast Normal ‘.

Click Apply and OK. Now that the alternate driver has been successfully installed please test printing. By altering the driver under the Printer Properties for the specific product you avoid having duplicates of your printer installed, and the software and scanning will not be affected.

Please let me know if these steps work for you. If you don’t want to use an alternate driver we can attempt advanced troubleshooting steps to see if we can get the correct Photosmart C series driver installed. I look forward to hearing from you! Thank you for your detailed help. Despite trying it twice, it resulted in the exact same issue printer driver not available, but scanner working. In addition, despite following your steps, I could not find the ‘advanced tab’ to pick a new driver and HP Deskjet was not an option for me going the search local route.

However, I did finally manage to replace the driver with a C series driver and that appears to have done the trick Both printer and scanner now work locally. The scanner doesn’t work via a network, but that’s no big issue.

It does seem to insist it’s plugged into a USB 3. I have done all of this on my wife’s Photosmart c printer. It prints fine locally or as a network printer, but I can’t get it to scan. Didn’t find what you were looking for? This topic has been locked due to inactivity for a long period of time.

If you have a question, please create a new topic by clicking here. All forum topics Previous Topic Next Topic. Message 1 of 9. Microsoft Windows 10 bit. I have the same question. Message 2 of 9.

Message 3 of 9. Thank you for your help. I now have all my printer and scanner features working. Message 4 of 9. This is pretty aggravating. Please cc4280 thanx in advance. Message 5 of 9. I have tried this solution several times, to no avail. Message 6 of 9.